Frequently Asked Questions (FAQ)

Shipping & Delivery

Which countries do you deliver to? Currently, Rosy Mode delivers exclusively to addresses within the United Kingdom.

How much does shipping cost? Standard shipping is FREE (£0.00) on all orders within the UK. There are no hidden fees.

How long will it take to receive my order?

  • Handling Time: 1 - 2 business days (Mon-Fri).

  • Transit Time: 2 - 6 business days (Mon-Fri).

  • Total Delivery Time: 3 - 8 business days.

Returns & Refunds

What is your return period? We offer an industry-leading 90-day return guarantee. You have three full months from the date of receipt to decide whether the product is right for you.

Are there any return shipping fees? No. Return shipping is FREE for customers in the UK. We will provide you with a prepaid return label. No restocking fees apply.

How will I receive my refund? Once we have inspected your return, the refund will be automatically issued to your original payment method. This typically takes 5 to 7 business days.

Payments & Taxes

What payment methods do you accept? We accept all major credit and debit cards, including Visa, Mastercard, American Express (Amex), Discover, and Diners Club. We also accept digital wallets such as Apple Pay, Google Pay, and Shop Pay. All transactions are secure and processed in Pounds Sterling (GBP £).

Do I need to pay customs duties or additional taxes? No. All prices on our website include VAT. No additional costs will be charged at your door.

Orders & Support

How can I track my order? Once your parcel has been dispatched, you will receive an email with a tracking number. You can check the status of your delivery at any time on our "Track Your Order" page.

How do I contact customer service? You can reach us by email at info@rosymode.com or by phone on +44 7882740495. Our team is available Monday to Friday, 9am - 5pm (GMT).

Business Information

Rosy Mode is a trading name of PRIME LIBERTY LLC (Wyoming, USA — Filing ID 2026-002019788). Business Address: 2335 E Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, United States. Email: info@rosymode.com Phone: +44 7882740495